The 360-degree customer view and customer success in the public sector: a suggested technical solution for banks

Publish Date | 2025

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The Antecedents of Organizational Citizenship Behavior in the Public Sector: A study in the Effect of Organizational Justice Determinants with the Mediating Role of Job Satisfaction (Applied to the Egyptian Ministry of Transportation)

Publish Date | 2023

https://aja.journals.ekb.eg/article_169817_bc3ab2a98cdfee89c96a5a577de3d828.pdf

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Building effective digital marketing strategies for promoting public services in the tourism sector with application to the national meusum of egyption civilization (NMEC)

Publish Date | 2023

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“The relationship between service quality dimensions and customer satisfaction in public service organizations with application to EgyptAir”

Publish Date | 2019

https://aja.journals.ekb.eg/article_27918.html

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“The impact of entrepreneurship on performance in public sector organizations with application to the Egyptian Electricity Holding Company”

Publish Date | 2018

https://www.researchgate.net/publication/328593031_The_Impact_of_Entrepreneurship_on_Performance_In_Public_Sector_Organizations_with_Application_to_the_Egyptian_Electricity_Holding_Company

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“Strategic human resource management and public employee retention”

Publish Date | 2018

https://www.emerald.com/insight/content/doi/10.1108/REPS-07-2018-002/full/html

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“Improving administrative decisions through expert systems: empirical analysis”

Publish Date | 2018

https://www.researchgate.net/profile/Marwa-Fahim-2/publication/328921861_Improving_administrative_decisions_through_expert_systems_empirical_analysis/links/5c67153092851c1c9de4503b/Improving-administrative-decisions-through-expert-systems-empirical-analysis.pdf

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“Transforming the public sector into learning organizations: the Egyptian experience applied on Egyptian National Railways”

Publish Date | 2017

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عمليات إدارة المعرفة التنظيمية وعالقتها بكفاءة تطبيق الحكومة اإللكترونية مع التطبيق على وزارة الاتصالات وتكنولوجيا المعلومات

Publish Date | 2016

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أثر تطبيق إستراتيجية إدارة اإلبداع التنظيمي على تحقيق الميزة التنافسية مع دراسة مقارنة على شركتي المصرية لالتصاالت وفودافون-مصر

Publish Date | 2015

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